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Terms & Conditions

Terms of use

Welcome to e-petalo.gr

e-petalo.gr is the online presence of the physical shop with a registered distinctive title "PETALO".

Name: BRASTIANOU D. GEORGIA
Vat Number: 119783005
Tax Office: Z’ THESSALONIKI
Headquarters: PO Box 60805, ANON.ODOS, 57001, THERMI, THESSALONIKI
GEMI number: 113173606000

Our physical shop where you can see our products or make your transactions is located in Thermi, Thessaloniki (PC 570 01).  Opening hours of our shop are:

MONDAY - FRIDAY 09: 00-17: 00

our email address info@e-petalo.gr

phone 2310 46 47 54

and fax 231046 42 55

The visitor - user - customer - member of the website (hereinafter referred to as "customer") is considered that after carefully studying before visiting / using the services of our website, agrees and unconditionally accepts all the terms of use, which are formulated here, with no exception at all. In case you do not agree with any of the following terms, you must not use the website and the services offered through it.

e-petalo.gr has the right to abrogate terms of transaction or to modify them, at any time and without prior notice. The new terms will apply from the date of posting on our website and the use of the website, after the publication of any change, means that the customer accepts and agrees to the changes. Check the terms of use regularly for any modifications.


Limitation of Liability

e-petalo.gr does not bear any responsibility and does not guarantee that the website and the services of the online shop, the options and the contents will not be interrupted or no error or technical error will occur or that this will be corrected, due to the nature of Internet. e-petalo.gr has the right to modify, suspend or interrupt for a short or long period of time, all or part of its website and to change, improve or upgrade it without any notice. e-petalo.gr also does not bear any responsibility from unauthorized interventions of third parties in products or services or information of this website.

Every effort has been made and will continue to be made to avoid interruptions in the services and transactions of the website, but the company bears no responsibility for claims of a civil or criminal nature, nor is it obliged to compensate - including negligence - in case of inability to provide support services, operation of the website, for damages that may arise from the execution or non-execution of the order or for delay in its execution for any reason or for errors in the data entered by the visitor-user-customer-member in the order forms.

Although great importance has been given to the best illustration and description of our products, e-petalo.gr does not guarantee any typographical, numerical, errors in prices or product features or display errors that may appear on the website and if the illustrations and product descriptions are accurate and complete and it has the right to correct them whenever it realizes their existence.

e-petalo.gr does not bear any responsibility for any damage that may arise from the lack of ability to use the website and is not liable civilly or criminally and does not have the obligation to compensate for any damage (positive, special or adjective, which indicatively and not restrictively, divisively and / or cumulatively consists to loss of profits, data, lost profits, financial satisfaction, etc.) and moral damage that any visitor of the online shop or a third party may suffer due to a reason related to its operation or not and / or the use of the website and / or inability to provide services and / or products and / or information provided by it and / or any unauthorized interference by third parties with products and / or services and / or information available through it.

e-petalo.gr is not able to provide guarantees regarding the complete absence of viruses or other harmful programs.

e-petalo.gr has no responsibility and does not guarantee the non-availability of its products but will inform as soon as possible about the availability of the products for sale, at which time it is released from any further responsibility.

e-petalo.gr guarantees the immediate shipment of orders (within 1 to 3 working days), but not their delivery on a specific date as this is done by cooperating courier or transport companies and not by its means. However, we are at your disposal to intervene and help you in resolving any issue that arises. Also, e-petalo.gr reserves as to the delivery time of products in cases of force majeure.


Privacy

The customer, by using our website only, provides his consent for the storage and processing of his personal data. No personal information will be collected by simply browsing our website. However, in the case of purchasing a product, the following information must be provided: email address, full name / company name, address / registered office address, phone number or mobile number. For the personal data of the customer that are voluntarily made available to e-petalo.gr for the initiation and completion of any transaction or communication, e-petalo.gr undertakes to make every effort to continuously protect them, to use them restrictively in the context of this transaction or communication, or of those that will take place in the future and for the customer’s information regarding offers, sending of advertising material and for recording statistical data in the context of improving the services provided. e-petalo.gr is obliged to delete these data after the submission of a relevant request (no. 13 of Law 2472/97), except in the case of a debt unpaid by the customer to the company and until the full and complete payoff of this debt. Withdrawal of this protection is allowed only where provided by law.

e-petalo.gr undertakes not to give or distribute to any natural or legal person the electronic addresses or any of the personal data of its customer without his own consent, except in cases set by law and any legal authority.

The customer has the right to correct, complement and modify his personal data and information made available to e-petalo.gr, which will assist him by phone or e-mail, if requested. e-petalo.gr undertakes to make every effort to protect the customer's password on this website. The customer is solely responsible for maintaining confidentiality and concealment of his password from third parties. In case of loss or leakage he must notify us immediately, otherwise e-petalo.gr is not responsible for the use of the secret code by an unauthorized person.

For better and more complete information, you can go to the page "Privacy Policy".


Cookies

e-petalo.gr uses cookies in order to improve the customer's browsing experience, allowing the site to memorize its preferences. Browsing our online shop means the unreserved and unrestricted reading, understanding and acceptance of the privacy policy as well as the use of the so-called cookies. Cookies are small text "files", which are stored on the computer, mobile phone or tablet of the customer when he visits any Website and indicatively may store information related to:

  • The online activity of the visitor - user - customer – member
  • The user's preferences for the purpose of sending (by us, our partners and / or our advertisers / sponsors) targeted advertising or offers
  • The use of social media or for saving the customer's username (where needed) so that he does not have to re-register it when he returns to our website
  • The location of the customer in order to determine the areas in which the services of e-petalo.gr are useful or popular either for marketing reasons or for statistical reasons (eg google analytics)


Links to other sites

e-petalo.gr may include links to other websites, which are not controlled by the same but by third parties (natural or legal persons). In no case is the company responsible for the Terms of Protection of Personal Data which they follow.


Copyright

All content of the online shop e-petalo.gr (images, graphics, illustrations, photos, information, texts, logos and in general any kind of data or file), is the intellectual property of e-petalo.gr, protected by applicable Greek, Community and International copyright provisions and is available to visitors for personal use only. Any copying, distribution, retransmission, transfer, modification, processing, reproduction, sale, republishing of the content of the website in any way without the prior, explicit, written consent of e-petalo.gr is prohibited.

Before making any order from our online shop, please read carefully the transaction terms that you will find in the "Frequently Asked Questions". Any transaction of yours with our company implies the explicit and unconditional acceptance of the terms, which are governed by the legal status of Law 2251/1994 for the protection of consumers and by Presidential Decree 131/2003. In case of dispute, out-of-court settlement of disputes is recommended. In case of failure of the latter, the courts of Thessaloniki are responsible for the disputes that may arise between e-petalo.gr and the client. In case you do not agree with any of the terms of transaction of our website you should not use it.

For any question, comment, suggestion or complaint or for any cooperation or advertisement we are at your disposal from Monday to Friday from 10:00 to 14:00 at 2310 46 47 54. You can also contact us at our e mail: info@e-petalo.gr


FREQUENT QUESTIONS

1. Customer Registration / Account Creation

The customer who wishes to register in e-petalo.gr’s services, certifies that he provides true and complete information regarding his personal data, requested by e-petalo.gr for access to both the content and the services through the creation of a personal account.

The customer by clicking "Register" must fill in the following information: Name, Surname, e-mail Address, Password and Telephone.

Account creation provides e-petalo customers with membership services. The customer, after studying and accepting the terms of use and completing the registration process set by e-petalo.gr, will henceforth be able to enter using solely his password and e-mail. Members must ensure the exclusive use, by themselves, of their account as well as the inaccessibility of third parties to it without their approval and remain responsible for all transactions carried out under their personal account. Members are encouraged to log out of their account at the end of each session (Log Out), as they remain logged in for a while after the end of the browser session.

The customer who has already created an account at e-petalo.gr, is recognized on the website e-petalo.gr as a registered member and / or a registered customer. In this case, it is not necessary to re-fill in the form of his details in order to place an order, except in the case of change or modification of the Billing and Shipping Details.

For the purchase of products through the e-commerce applications of e-petalo.gr it is not obligatory to create a customer account, according to the above definitions. The customer can make a  purchase "Guest".


2. Prices / Price change

The prices of all products are clearly listed next to each product displayed in our online shop. It is in Euros and retail prices include VAT 24%. e-petalo.gr reserves the right to change the prices of the products without prior notice, when deemed necessary. However, the customer, once he has confirmed his order, ensures that he will receive the product at the price he "accepted" during the transaction, even if the specific price changes in the process.

There is an additional charge for shipping, which is described below. Any additional charges that may arise are displayed and included in the "Total Cost" field of the online shop.


3. How to Order

To order products through our online shop e-petalo.gr, follow the following steps:

Select one by one the products you are interested in and click on the "Add to Cart" field each time. On some products you may need to select additional features such as section, size, packaging or color, etc. Once you have completed your purchases, click "View Cart" to check the products and then click "Chaeckout".

Afterwards and within 48 hours, you will receive an e-mail confirming your order, information about the availability of the products you have chosen and shipping costs, to the email address you have notified us. Check the entries carefully and contact immediately by e-mail or phone, if you notice a problem or if you want to make any changes to your order.

During the first order, the customer must fill in his personal data: Name, Surname, E-mail Address, City, Postal Code, County, Telephone and in addition Company Name, Vat Number, Tax Office, if it is for an invoice. He must also select Shipping Method and Payment Method. All the above information is filled in on the same screen (one page checkout). Finally, the customer is invited (after confirming the correctness of the information provided and the selection of the products) to read and accept the terms of use and to confirm his order, by clicking the button "Confirm Order" .


4. Additional order

You can complete your order or submit a new one (to pick them up together and avoid double shipping costs) if you place your additional order no later than 24 hours after your first order. In the comments of the additional order you should also mention the number of your first order.


5. Order preparation time  - Products in stock

In case of full availability of products your order will be shipped within 24-48 hours. In case a product is not available immediately, we will call you within 48 hours to notify you of any delays. Although we have taken every care to inform you for any lack of a product, there is a possibility of an unexpected shortage or unavailability of the product for which e-petalo.gr, as already mentioned, bears absolutely no responsibility. In this case, however, e-petalo.gr will again contact you as soon as possible, in order to inform you for the time of new receipt of the product you have chosen and is in temporary shortage. If inadvertently you haven’t been informed by us that the product you have chosen is temporarily missing or discontinued then we will contact you again to arrange for the delivery of another product or the cancellation of your order, free of charge for both parties and the interest-free return of any money that may have been paid within a reasonable time, without subsequently bearing any liability at all.


6. Shipping Methods & Costs

Completing your purchase, we offer you 2 shipping methods to choose the one that serves you best:


6.1 Collection from our shop

You can pick up your order from our physical shop during the days and hours of operation, i.e. MONDAY - FRIDAY 09: 00-17: 00. Receipt of your order from our shop is not charged with shipping costs and unless a product is not available, it can be done even on the same day.


6.2 Shipping by courier or transport company

Our products are shipped with ACS courier company. In some cases where the shipment with ACS is unprofitable due to the large volume or weight of the order, then the shipment is made with transport companies. e-petalo.gr does not bear any responsibility after the delivery of the products to the transport companies for any loss or destruction due to the fault of the transport company.

The calculation of the transport via ACS Courier or transport company and the estimated delivery time, is detailed as follows:


Attica, Other Land Destinations (except Thessaloniki) and Islands

For each order up to 4 kg in volume, the shipping cost for shipping with ACS is € 3.70. For each additional kg (over 4 kgs) +1.20 €. The cost of cash on delivery is € 2.00.

Estimated delivery time 24 - 48 hours for Attica and Other Land Destinations and 48 - 72 hours for islands or as defined by the delivery policy of ACS.

Shipping parcels by transport company is charged, € 5.50 per parcel for Athens and Other Land Destinations, € 8.50 per parcel for the Attica Basin and € 9.00 per parcel for islands. There is no charge from e-petalo.gr, if you choose your own transport company, which will pick up your order from the shop. Also with an additional charge of € 2.50 per parcel, we can send your parcel to any transport company that serves and resides or has a branch in the county of Thessaloniki.

Estimated delivery time with transport companies 1 - 5 working days.


Thessaloniki

For each order up to 4 kg in volume, the shipping cost for shipping with ACS is € 3.00. For each additional kg (over 4 kgs) +0.80 €. The cost of cash on delivery is € 2.00.

Estimated delivery time 24 - 48 or as defined by ACS delivery policy.

Shipping parcels by transport company is charged, € 2.50 per parcel. There is no charge from e-petalo.gr, if you choose your own transport company, which will pick up your order from the shop.

Estimated delivery time with transport companies 1 - 3 working days.


Inaccessible areas (PO or DC)

For each order up to 4 kg in volume, the shipping cost for shipping with ACS is € 5.00. For each additional kg (over 4 kgs) +1.90 €. The cost of cash on delivery is € 2.00.

Estimated delivery time 3 - 5 working days or as defined by ACS delivery policy.

Shipping parcels by transport company is charged, € 10.00 per parcel. There is no charge from e-petalo.gr, if you choose your own transport company, which will pick up your order from the shop.

Estimated delivery time with transport companies 5 - 7 working days.


Cyprus


Shipments to Cyprus are made with ACS Cyprus Economy service. The charges depending on the kgs of the order are those shown in the table below.

Kgs (weight or volume, whichever is greater)

Cost incl. VAT

1 kg

7,90 €

2 kg

9,10 €

3 kg

10,30 €

4 kg

11,40 €

5 kg

12,60 €

6-10 kg

20,50 €

11-15 kg

28,35

16-20 kg

35,90 €

21-25 kg

42,80 €

26-30 kg

49,70 €

Estimated delivery time 5 - 7 business days or as defined by ACS delivery policy.

Shipping parcels by transport company costs € 24.80 per parcel. There is no charge from e-petalo.gr, if you choose your own transport company, which will pick up your order from the shop.

Estimated delivery time with transport companies 7 - 10 working days.

For parcels larger than 30 kgs to Cyprus, for shipping with a transport company or for ACS Net Express service (express shipping, 2-3 working days), please contact us at info@e-petalo.gr


Shipments outside Greece, Bulgaria

For shipments outside Greece or Bulgaria or for the ACS Net Express service (express shipping), please contact us at info@e-petalo.gr and we will send you in your e-mail the exact amount of shipping costs, within 48 hours of placing your order.


7. Payment methods

All prices are final and VAT is included. After completing your order, we offer you 4 payment methods to choose the one that serves you best:


    7.1 Payment at the shop

    Payment of the value of your order can be made in cash or using a debit / credit card upon receipt of your order from our shop on the days and hours of     operation. (Order can be preceded electronically)


     7.2 Wire transfer to our bank accounts

    NATIONAL BANK OF GREECE

    Account Number: 878/400 267 - 90

    IBAN: GR5101108780000087840026790

    SWIFT (BIC): ETHNGRAA

   

    EUROBANK

    Account Number: 0026.0336.76.0200691688

    IBAN: GR3902603360000760200691688

    SWIFT (BIC): EFGBGRAA


    PIRAEUS

    Account Number: 5216-089857-318

    IBAN: GR5301722160005216089857318

    SWIFT (BIC): PIRBGRAA


    ALPHA BANK

    Account Number: 726.00.2002000937

    IBAN: GR2001407260726002002000937

    SWIFT (BIC): CRBAGRAA


In all the above accounts the beneficiary is: BRASTIANOU GEORGIA


You must write your name and order code or codes if there is more than one at the field “information about the beneficiary”.

If you make the deposit, you should send us a copy by fax 2310 46 42 55, e-mail us at info@e-petalo.gr or inform us by phone at 2310 46 47 54, to complete the process. After receiving a valid copy of the payment, the order processing and confirmation procedure is followed and the relevant emails are sent to you.

Important notice: In case of order and payment by wire transfer, the product is bound for 3 working days in standby mode until the payment is made. In case we do not receive the payment within 3 working days, the product is released and is free for sale, while the order is considered cancelled.


    7.3 Cash on delivery

    Cash on delivery service is an extra service that is charged for € 1.85 in addition to shipping costs.


    7.4 By credit or debit card

     If you have a debit, credit card VISA, MasterCard, Maestro or prepaid card, you can use it safely through our order form. All payments made using a card are     processed through the secure electronic payment platform " Pay Center " of Piraeus Bank. Your credit card details are not sent back to e-petalo.gr.

    If your credit card allows it, you can also pay your order with up to 12 interest-free installments, as follows:

  • for purchases from € 200.01, up to 4 interest-free installments
  • for purchases from € 500.01 up to 8 interest-free installments, and up to
  • 12 interest-free installments for purchases from € 1,000.01

    e-petalo.gr reserves the right to refuse the delivery or execution of an order by a customer with whom a court dispute is pending.


8. Returns policy

    8.1 Withdrawal and return of products

    If for any reason you have changed your mind about a product you received, you can return it within 14 calendar days from the date of purchase at your own     expense, as long as the product and its original packaging are undamaged. The product must be accompanied by the original proof of purchase as well as all     its documents (receipt, Courier voucher).

    To proceed with the return process, you must contact us by email at info@e-petalo.gr or by phone at 2310 46 47 54 and in consultation with us then proceed     to send the products to the following address:
     "PETALO", BRASTIANOU GEORGIA, PO Box .60805, A.SIKELIANOU 11, THERMI, 57001, THESSALONIKI.

    In case of return of products and accordingly, on the one hand the way the customer chose to pay the respective order and on the other hand the way the     return of the products will take place, the refund will be completed within 5 days from the date that e-petalo.gr , receive the returned products and certify     their good condition. Our shop will refund the money you paid for the purchase of the products but not the initial shipping costs.

    In case money is returned through a third party payment provider, the customer may be charged with any commission that will be charged by the specific     third party provider, based on the terms of use and operation, for which e-petalo.gr is not responsible.


    8.2 Cancellation of orders

    The customer may cancel his order by phone or e-mail, before the time of dispatch of the order. The customer has the obligation to inform e-petalo.gr in case     of cancellation of his order. In some cases, when ordering specific products, a deposit may be required.


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