Returns policy
1. Withdrawal and return of products
If for any reason you have changed your mind about a product you received, you can return it within 14 calendar days from the date of purchase at your own expense, as long as the product and its original packaging are undamaged. The product must be accompanied by the original proof of purchase as well as all its documents (receipt, Courier voucher).
To proceed with the return process, you must contact
us by email at info@e-petalo.gr or by phone at 2310 46 47 54 and in
consultation with us then proceed to send the products to the following address:
"PETALO", BRASTIANOU GEORGIA,
PO Box .60805, AGGELOU SIKELIANOU 11, THERMI, 57001, THESSALONIKI.
In case of return of products and accordingly, on the one hand the way the customer chose to pay the respective order and on the other hand the way the return of the products will take place, the refund will be completed within 5 days from the date that e-petalo.gr , receive the returned products and certify their good condition. Our shop will refund the money you paid for the purchase of the products but not the initial shipping costs.
In case money is returned through a third party payment provider, the customer may be charged with any commission that will be charged by the specific third party provider, based on the terms of use and operation, for which e-petalo.gr is not responsible.
2. Cancellation of orders
The customer may cancel his order by phone or e-mail, before the time of dispatch of the order. The customer has the obligation to inform e-petalo.gr in case of cancellation of his order. In some cases, when ordering specific products, a deposit may be required.